12/26/2023 0 Comments Things remembered picture framesI asked for the manager and asked her if this is how they treat all of there customers. He told me that I was F$$$$$$ crazy and that I need to leave. I said that's fine I still need my refund at this point. He said well I do not know what else to tell you, he threw my receipt in the air and said he was done talking to me. He said well you just going to have to come back, an if you don't want to do that I don't know what to tell you. At this point I had been in the store about thirty nine minutes. I then asked how can we rectify the situation because I am about to be late to pick up my daughter. I replied I would like for you to find It please because you all just told me it was here and ready. He said In a hostel tone what more do you want for me I am looking for it. I asked was everything ok because I had just called and was insured that the order was ready. He then searched for the other order and could not find it. I spotted one order myself and pointed it out to him. The male associate asked me to repeat the names several times which I did. Not even five minutes later I walked into the store to retrieve the orders. I was then put on hold and a young lady came back to the phone and repeated the names and told me that the orders were indeed ready. About 7:40 P.M I called the store since I was in the area and asked was both orders for me ready. We both placed orders and was told it would be between 4-6 hours and they would call when it was ready. I went to Things Remembered Macomb Mall in Roseville today with my mother around noon. I'd be more than happy to share hundreds of photos with you of all the items throughout the years I've bought that have fallen apart. Seriously as beautiful as the items are at the store do not purchase them they are all crap. Every time I see it in the drawer and take it out to slice a dessert I'm immediately remembered by how upset I am that it looks the way it does. Imagine the server set that your mother gave you for your wedding that you planned on cutting all of your cakes with and serving your desserts throughout your married life looks absolutely awful and you don't even want your mom to see it because she spent so much money on it and then had it engraved for you and now it's completely deteriorating. And by the way if something goes wrong with your items over the one year warranty you are offered nothing with no solution in fixing your items. Things remembered specializes in keepsake items keepsake items are meant to last for years and years you are lucky if you get a year out of them. Their items look beautiful they're a little bit on the expensive side which I don't mind at all however nothing lasts. My mom has picture frames four of them to be exact from our confirmation and they have all turned an orange color after 15 years. My mom has a massive snow globe that is at least 15 years old the water is completely yellow and most of the water is evaporated it is stored in a glass cabinet nowhere near the sun. My daughter has a small jewelry box that has also turned an orange bronze and will not polish clean. My wedding silver picture frame has turned an orange bronze color and will not polish clean. I have been married five years the engraved serving set knife and champagne glasses the silver has awful looking spots all over them that do not come off with any kind of Polish they look terrible and the rhinestones are falling out they actually looked like that immediately after the first use and they were properly hand washed and dried. She got another snow globe from her grandmother for her birthday that's two years old the water is yellow and disgusting. My daughter got a beautiful $150 snow globe for her baptism the water is completely yellow and disgusting looking it is 4 years old. My family and I have purchased many many many things from things remembered throughout the years.
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